Customer Service Representative

ALCON INDUSTRIES INC • Cleveland, OH

5d • Onsite

About The Position

The CSR will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Requirements

• Minimum of two years’ customer service experience.
• Excellent written and verbal communication skills.
• Excellent organizational, interpersonal, and problem-solving skills.
• Excellent multi-tasking and time management skills.
• Strong computer skills, including the use of MS Office.
• Strong attention to detail.
• Able to work in a fast-paced environment.
• Create and maintain positive working relationships with employees at all levels in the organization.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Order Entry: Enter Purchase Orders to generate Sales order
• Manage house account
• Update contact information.
• Maintain customer communication
• Generate business with dormant accounts.
• Coordinate with Estimating on quote preparation
• Research/provide prior information to estimating team.
• Assist with PO contract review.
• Review price history for quote evaluation.
• Work with vendors on costing.
• Assist with estimates as needed.
• Coordinate with Production on delivery requests from customer
• Provide information to customers as requested.
• Follow up on open quotes
• Update Sales Stage in Quote Log.
• Update quotes.
• Obtain quote feedback/status from customers/reps.
• Coordinate with Engineering on engineering/design requests
• Provide additional information.
• Follow up on drawing approvals.
• Point contact for Sales Reps
• Provide information and support as requested.
• Update sales team.
• Field incoming phone calls from customers
• Provide information requested.
• Direct customer to proper Alcon personnel.
• Coordinate with Quality on claims from customer
• Provide support for claims/RMA’s.
• Provide part/customer history.
• Manage incoming phone calls.
• Assist with social media presence.
• Coordinate with division managers on priority orders/deliveries.
• Assist with setting up new customer accounts.
• Generate sales leads.
• Continue to increase product knowledge.
• Odyssey Training.
• Increase technical knowledge (AutoCad/Solidworks).
• Continue to develop customer resource list.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree