Customer Service Representative

John C Flood • Alexandria, VA

19d • Onsite

About The Position

John C. Flood has proudly served homeowners throughout the Washington, DC Metro Area for more than 120 years. Built on a foundation of trust, integrity, and exceptional service, John C. Flood has become one of the region's most respected home service companies. As we continue to grow, we are looking for customer-focused professionals who want more than just a job; they want a long-term career with a company that invests in its people and creates opportunities for success. We are actively seeking a Customer Service Representative to join our team in our office in Alexandria. Our CSRs are often the first point of contact for our customers and play a vital role in delivering an exceptional customer experience. If you enjoy helping people, thrive in a fast-paced environment, and take pride in providing outstanding service, John C. Flood is the place for you.

Requirements

• Previous customer service or call center experience required
• Excellent verbal and written communication skills
• Strong computer and data entry skills
• Ability to multitask in a fast-paced environment
• Strong problem-solving and organizational skills
• Positive attitude and professional demeanor
• Ability to work independently and as part of a team

Nice To Haves

• Experience with ServiceTitan or similar software preferred
• Experience in the home services industry preferred

Responsibilities

• Answer incoming customer calls in a professional and friendly manner
• Schedule service appointments
• Provide customers with accurate information regarding services and appointment availability
• Update and maintain customer information in the company's software system
• Assist customers with questions, concerns, and service requests
• Deliver an exceptional customer experience on every interaction
• Meet individual and team performance goals while maintaining quality standards

Benefits

• Competitive hourly pay based on experience
• Health Insurance benefits (Medical, Dental, and Vision)
• Paid Time Off and Paid Holidays
• 401(k) Retirement Plan
• Stable, year-round employment with a company that has served the community for over 120 years
• Team-oriented culture that values and invests in its employees
• Opportunities for training, growth, and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed