Customer Service Representative - (Inbound Calls, Chat, Email, Front Desk)

SpectrumAM • Georgetown, TX

2d • Onsite

About The Position

If you are looking for a new career in a stable, recession-proof industry where you can use your incredible customer service skills to solve problems for our homeowners, then this might be the position for you. We are looking for someone that thrives in fast–paced multitasking, which can solve complex problems quickly – with a smile! We operate a contact center with a friendly and team-oriented atmosphere where we support thousands of diverse requests daily. Our homeowners contact us in many channels – phone, email, chat and assisting in the front office. Experience in a fast-paced call center environment or similar type of customer service role is desired, buy may not be required if you know you will excel in that type of environment.

Requirements

• Self-motivated individual that over-achieves goals.
• Fast learner that can understand complex service.
• Resilient and positive attitude while handling difficult interactions.
• Tech savvy to efficiently use CHAT, EMAIL, PHONE, and client database tools.
• Strong passion for customer success and pride in resolution of homeowner concerns.
• Experience in a fast-paced call center environment or similar type of customer service role is desired, but may not be required if you know you will excel in that type of environment.

Responsibilities

• Handle inbound calls, chat, and email inquiries from homeowners.
• Assist homeowners with resolving concerns and complex problems.
• Multitask across different communication platforms (phone, email, chat).
• Assist in the front office.
• Utilize client database tools seamlessly.

Benefits

• Recognized as Best Places to work for the past 18 years in a row.
• Fastest Growing Company - Fast Track 50 in 2020.
• Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.
• Work / Life balance.
• 5 weeks of PTO to allow for rest, travel, family, and hobbies.
• 40 paid hours per year for community service activities.
• 11 Annual Paid Holidays.
• Paid Training - Internal Learning and Development Management System.
• Medical, Dental, Vision, STD/LTD, Life/AD&D.
• 401k program.
• Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
• Well-structured career track plan with a 6-month review.
• Pay $15.00/hr. with reviews and performance increase opportunities every 6 months.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed