Customer Service Representative

RelaDyne LLC • Glendale, AZ

6d

About The Position

RelaDyne is the nation’s leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We’re more than just a distributor; we’re a team dedicated to innovation, service excellence, and lasting customer relationships. We're looking for a customer-focused Customer Service Representative to join our team. In this role, you'll serve as the primary point of contact for customers, supporting order processing, invoicing, service requests, and issue resolution while delivering an outstanding customer experience.

Requirements

• High school diploma or equivalent (college preferred)
• Prior customer service experience in a contact center, administrative, or service-oriented environment required.
• Strong communication and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Experience with Microsoft Office; CRM experience is a plus

Nice To Haves

• CRM experience is a plus

Responsibilities

• Respond to customer service inquiries by phone and email in a timely and professional manner
• Process and track customer orders accurately
• Assist with invoicing, billing questions, and order status updates
• Coordinate with sales, operations, and logistics teams to ensure timely delivery
• Resolve customer concerns and escalate issues when needed
• Maintain accurate customer records in company systems
• Support general administrative tasks as needed

Benefits

• Competitive pay
• Full benefits: medical, dental, vision, life, disability, 401k + match, HSA
• Generous PTO & sick time
• Career growth in a company that invests in its people

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED