Customer Service Representative

State Logistics • Buena Park, CA

18d • Onsite

About The Position

We’re growing and we’re looking for a detail-orientated representative to provide awesome customer service to our customers! Some overtime will be required based on volume. States Logistics Services, Inc. is a third-party logistics company (3PL) specializing in all aspects of supply chain management. Started in 1958, as a warehousing and trucking company with two customers, we have since grown to a fully integrated provider of third-party logistics services with an extensive client base. States Logistics currently has a combination of 13 public and contract warehouses in Southern California and Arizona servicing a wide range of industries. Our focus on service and operational execution has enabled us to be rated the "Best of the Best" within our customers' distribution networks. As an ESOP (Employee Stock Ownership Plan) organization our employees are the shared owners of the company and are dedicated to delivering exceptional levels of service to our customers. States Logistics Services Inc participates in E-Verify. All newly hired associates are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify identity and employment eligibility. States Logistics Services, Inc. is an equal opportunity employer and a drug-free workplace.

Requirements

• 6 months+ in a high-volume customer service role with a 3PL strongly preferred.
• Working knowledge of Microsoft Word, Outlook, and Excel.
• Ability to organize and prioritize work and meet deadlines.
• Multi-tasking!!
• Excellent customer service skills (friendly, courteous, helpful).
• Available to work some overtime as needed

Nice To Haves

• No degree required!

Responsibilities

• Receive and process outbound orders by EDI, phone, fax or email in either our in-house WMS system or SAP.
• Prepare routing information, schedule appointments with carriers, and shipping documents.
• Prepare any follow-up to ensure delivery can be made by the specified dates required.
• Initiate tracers with carriers.
• Adjust or cancel orders and process inbound returns as requested.
• Access customer's online shipping or receiving programs and update records for individual accounts.
• Send daily, weekly or monthly reports to the customer as requested.
• Invoice processing

Benefits

• Advancement Opportunities
• Merit increases for performance
• Paid Time Off (Vacation - accrued starting with first check; sick and holiday after 90 days of employment).
• Holiday Premiums for holidays worked (no wait time for this benefit! If your shift starts on a holiday, you’ll receive a holiday premium even if you are in your first 90 days!)
• Low medical premiums for you and your family – The company covers 70%
• Paid Life Insurance and AD&D.
• Employee Stock Ownership Plan (ESOP) & 401K.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed