Customer Service Representative
TEKsystems•Johnston, IA
•$20 - $21•Hybrid
About The Position
As a Customer Service Representative, you bring value to the organization with your ability to handle virtually any customer related situation. The Customer Service Representative takes ownership of every customer inquiry – whether from a Store Manager, Distributor, Customer, or Store Owner - to deliver complete and thorough resolution or enlist the appropriate resources to that same end, ultimately delivering the best possible customer experience.
Requirements
- Ability to handle virtually any customer related situation.
- Ability to take ownership of every customer inquiry.
- Ability to deliver complete and thorough resolution or enlist the appropriate resources.
- Ability to deliver the best possible customer experience.
- Ability to triage incoming inquiries to efficiently discern, resolve, and/or reassign to the appropriate resources for resolution.
- Ability to leverage appropriate technology and resources to thoroughly research and address the root cause of customer inquiries.
- Ability to maintain customer accounts and the details of each customer interaction within the CRM tool.
- Ability to provide back-end office support for sales, ordering, invoicing, shipping, warranties, and other business-related needs.
- Ability to adhere to all established service level expectations and performance standards.
- Ability to provide critical feedback to Customer Service leadership regarding trends, exceptions, or other unusual experiences.
Responsibilities
- Triage incoming inquiries to efficiently discern, resolve, and/or reassign to the appropriate resources for resolution.
- Leverage appropriate technology and resources to thoroughly research and address the root cause of customer inquiries.
- Maintain customer accounts and the details of each customer interaction within the CRM tool.
- Ensure Partner satisfaction by providing back-end office support for sales, ordering, invoicing, shipping, warranties, and other business-related needs.
- Adhere to all established service level expectations and performance standards.
- Provide critical feedback to Customer Service leadership regarding trends, exceptions, or other unusual experiences.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
