Customer Service Representative (Water Billing/Customer Service)

City of San Angelo Texas • San Angelo, TX

5d • Onsite

About The Position

Position will be open until filled. We are currently seeking: A customer service representative who will coordinate and perform a variety of customer service functions; provide assistance to utility customers in person and via telephone; respond to customer inquiries and requests for service; prepare and issue work orders; coordinate with customers regarding the payment of past due accounts; update and maintain customer account information; and perform other related duties as assigned. Your responsibilities will include: Greeting the public and providing customer service at the front counter and via telephone. Answering incoming calls; responding to customer inquiries and requests for service. Providing information regarding utility services, departmental policies, and account/billing matters. Establishing customer accounts; updating, maintaining, and researching account information. Preparing, processing, and issuing work orders for meter re-reads and the connection, disconnection, and reconnection of water services. Processing requests for after-hours service; preparing related charges; logging customer addresses for use by after-hours field personnel. Filing and maintaining service requests/work order documentation. Monitoring customer accounts for past due charges; establishing payment arrangements; granting payment extensions for past due accounts as warranted. Hours: Monday through Friday, 8:00 am to 5:00 pm. Regular and timely attendance is required. The above duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Requirements

• Coordinating and conducting a variety of customer service functions.
• Responding to public inquiries and providing customer service to the City's utility customers.
• Performing accurate data entry and updating/maintaining customer account information.
• Processing work order requests and customer payments.
• Establishing and maintaining cooperative working relationships with other staff, City departments, outside agencies, and utility customers.
• High School Diploma or equivalent.
• One-year customer service experience; or an equivalent combination of education and experience.
• A valid Texas Driver License with a good driving record is required.
• Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure.
• Typing test required.

Nice To Haves

• Customer Service Certification/Training a plus.

Responsibilities

• Greeting the public and providing customer service at the front counter and via telephone.
• Answering incoming calls; responding to customer inquiries and requests for service.
• Providing information regarding utility services, departmental policies, and account/billing matters.
• Establishing customer accounts; updating, maintaining, and researching account information.
• Preparing, processing, and issuing work orders for meter re-reads and the connection, disconnection, and reconnection of water services.
• Processing requests for after-hours service; preparing related charges; logging customer addresses for use by after-hours field personnel.
• Filing and maintaining service requests/work order documentation.
• Monitoring customer accounts for past due charges; establishing payment arrangements; granting payment extensions for past due accounts as warranted.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED