Billing Customer Service Representative

Southwoods Health • Boardman, OH

3d • Onsite

About The Position

Billing Customer Service Representative Location: Southwoods Executive Centre – Boardman, OH Schedule: Full-Time, Monday–Friday Shift: Weekly rotation (8:00am–4:30pm and 8:30am–5:00pm) Be the Voice of Southwoods Health At Southwoods Health, we believe the patient experience extends beyond the exam room. As a Billing Customer Service Representative, you are the primary point of contact for our patients’ financial inquiries. We are looking for a compassionate, professional, and detail-oriented individual who can provide clear solutions while maintaining our high standard of "patient-first" care. If you have a knack for problem-solving and a passion for helping others navigate the financial side of healthcare, you’ll fit right in.

Requirements

• Training or coursework in business office activities and computer skills.
• Familiarity with medical terminology is required.
• The ability to handle complex financial conversations with empathy, de-escalation skills, and a professional demeanor.
• Strong problem-solving skills with the ability to use prudent judgment and reason to resolve account discrepancies.
• Strong ethical and moral principles, with a commitment to maintaining patient confidentiality and 100% patient satisfaction.

Responsibilities

• Act as the first point of contact for all incoming billing calls, providing courteous and timely resolutions to patient inquiries.
• Educate patients on financial assistance opportunities, assist in establishing payment plans, and negotiate settlements in accordance with facility policy.
• Proactively manage worklists, monitor delinquent accounts, and coordinate the review and submission of accounts to collections when necessary.
• Analyze financial assistance applications (HCAP) based on Federal Poverty Guidelines, maintain meticulous logs for auditors, and ensure all supporting documentation meets retention requirements.
• Update patient records within the system to ensure a clear documentation trail and maintain 100% compliance with regulatory agency standards.

Benefits

• Join a healthcare system that values your contribution to the revenue cycle and patient experience.
• We offer a professional, stable work environment at our Southwoods Executive Centre with a consistent Monday–Friday schedule.
• At Southwoods, it's not just about the treatment, but how you're treated.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed