Billing Customer Service Representative

Beacon Clinic • Coeur d'Alene, ID

4d • $20

About The Position

Beacon Clinic was founded for the purpose of delivering a level of care that we, as a team, can all be proud of. We are a patient-focused boutique cancer and rheumatology center that is committed to providing the highest quality of medical care and supportive services. Beacon has an excellent opportunity available within our clinic as a Billing Customer Service Representative. The ideal candidate will be responsible for managing customer inquiries related to billing, payments, and account discrepancies while providing exceptional service to ensure customer satisfaction.

Requirements

• Strong communication and interpersonal skills with a customer-focused attitude.
• Proficient in using billing software and Microsoft Office Suite (Excel, Word, etc.).
• Detail-oriented with strong analytical and problem-solving skills.
• Ability to handle difficult situations with professionalism and empathy.
• High school diploma or equivalent; associate or bachelor’s degree in finance, business, or a related field is a plus.
• Previous experience in customer service, preferably in the billing or financial department.

Responsibilities

• Respond to patient inquiries regarding billing issues, payment processing, and account statements via phone, email, or chat.
• Assist patients in understanding their bills, payment arrangements, and any discrepancies.
• Resolve billing disputes and work closely with the billing department to rectify errors and ensure accurate billing.
• Process payments, set up payment plans, call patients regarding past due balances, and handle refund requests according to company policies.
• Maintain billing records and ensure all documents are accessible and up to date in the billing system.
• Collaborate with other team members to address patient needs and enhance specialty services.
• Provide feedback on patient issues to help improve overall billing processes.
• Stay informed about company products, services, and policies to effectively assist patients.

Benefits

• Paid Time Off (PTO)
• Eight (8) paid, closed clinic, holidays each year
• Health insurance, including medical, dental, and vision
• 401(k) plan with match
• Professional development fund
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED