Customer Service Representative

A Plus Garage Doors • Sandy, UT

15d • Onsite

About The Position

Join A Plus – Where Every Call Opens the Door to a Great Career! A Plus is seeking a friendly, proactive, and driven Customer Service Representative to join their growing team in West Valley City. This is a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged. The role involves supporting customers via phone, email, and chat, delivering top-notch service with empathy, professionalism, and a positive attitude. You will handle a high volume of calls efficiently, communicate across multiple channels to resolve issues, research solutions, and maintain detailed records of customer interactions. Additionally, you will identify opportunities to recommend services, collaborate with technicians and office staff, and learn products and services to become a go-to resource.

Requirements

• 1+ year in a customer service role
• Excellent communication and active listening skills
• Highly organized with strong time management and multitasking abilities
• Friendly, adaptable, and calm under pressure
• A team player who’s excited about growth and contributing to success
• High school diploma or equivalent

Nice To Haves

• home services or tech industry experience is a plus
• Familiarity with ServiceTitan is a bonus (but we’ll train the right person!)

Responsibilities

• Be the voice of A Plus —support customers by phone, email, and chat, creating exceptional service experiences that make a lasting impression.
• Deliver top-notch service with empathy, professionalism, and a positive attitude.
• Handle a high volume of calls with confidence and efficiency.
• Communicate across multiple channels to resolve issues and provide timely updates.
• Research solutions and respond to customer needs with helpful, accurate information.
• Keep detailed and organized records of customer interactions.
• Spot opportunities to recommend services that add value for our customers.
• Work closely with technicians and office staff to ensure a smooth service process.
• Learn our products and services so you can be the go-to resource for customers.

Benefits

• Health
• Vision
• Dental
• PTO
• Paid Holidays
• 401(k) with match
• Employee discounts on products and services
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED