Customer Service Representative
About The Position
The Customer Service Representative serves as a primary contact for supporting commercial and industrial clients within GFL’s Environmental Services division. This role focuses heavily on maintaining accurate account records, performing high-volume data entry, tracking customer information, and processing inquiries and service requests in a timely manner. The Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.
Requirements
- High School Diploma or GED.
- Two (2) to five (5) years of customer service experience.
- Ability to implement solutions to general and specific customer concerns.
- Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
- Possess good organizational skills and record keeping skills.
- Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
- Proficient in Microsoft Outlook, Microsoft Word and Excel.
- Good problem solving ability.
- Excellent data entry skills.
Responsibilities
- Provide professional customer service via phone, email, web, or in-person.
- Handle incoming/outgoing calls and resolve customer inquiries and concerns.
- Track customer data, enter information into system databases, and maintain account files.
- Coordinate with operations, sales, and field staff to communicate instructions and resolve service issues.
- Process payments, web requests, residential subscriptions, and customer refunds.
- Perform administrative tasks including credit checks, contract scanning, and account setups/cancellations.
- Maintain an organized workspace, assist office visitors, and adhere to company policies and regulations.
Benefits
- 15 days of paid time off
- Competitive medical, dental, and vision plan options
- Health Savings Account with employer match option
- Paid Parental Leave
- 401(k) with an employer match up to 4%
- Supplemental health plans through Aflac
- Employer paid basic life insurance
- Employee paid short-term disability option
- Employer-paid long-term disability
- Mental health support through Employee Assistance Program
- 7 paid holidays annually
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
