Customer Service Representative

The Faulkner Automotive Group • Trevose, PA

11d • Onsite

About The Position

Faulkner Automotive Group is looking for an enthusiastic, self-motivated Cashier/Receptionist to join our team at Collision Trevose! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth opportunities for those that have excellent talent, energy, and ambition to succeed. Faulkner has won a combined 60+ Best Places to Work Awards.
The Cashier is the “go to” person for customer assistance. As a Cashier, you are responsible for handing incoming phone calls to the Collision center, setting appointments for customers, updating customers on repair order status and processing payments. We may also have you communicate with our insurance partners, as well as handle filing duties and light accounting functions to support the body shop. Customer service is our focus, so professionalism, maturity and ethical behavior are a must for this position! Become part of the Faulkner Family and join our team!

Requirements

• High School Diploma or equivalent
• Perform consistently to provide excellent customer service
• Requires the ability to work in a team environment
• Strong oral and written communication skills
• Ability to set appointments using an online system
• Understand basic technical information

Nice To Haves

• Prior retail/receptionist or customer service experience is preferred
• Automotive experience is a plus

Responsibilities

• Handle incoming phone calls to the Collision center
• Set appointments for customers
• Update customers on repair order status
• Process payments
• Communicate with insurance partners
• Handle filing duties
• Perform light accounting functions to support the body shop

Benefits

• Medical, Dental and Vision
• 401k with company match
• Paid time off & paid holidays
• Employee discounts
• Employee referral bonuses
• Annual reviews and merit increases

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED