Customer Service Representative
About The Position
At Duos Technologies Group, our mission is to bring critical technology infrastructure closer to the communities, businesses, schools, healthcare providers, and industries that depend on it. We design and deploy modular edge data centers that support AI, high-performance computing, regional connectivity, and next-generation digital infrastructure. For more information, please visit our website at http://www.duostech.com/ Position Summary The Customer Service Representative is responsible for delivering exceptional customer support by responding to inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks while maintaining a high level of professionalism and customer satisfaction.
Requirements
- High school diploma or equivalent required
- Previous customer service experience required
- Excellent verbal and written communication skills
- Strong active listening, problem-solving, and conflict-resolution abilities
- Proficiency with CRM systems and Microsoft Office Suite or equivalent business software
- Ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment
- Positive attitude, strong work ethic, and the ability to remain professional under pressure
- Strong organizational skills and attention to detail
Nice To Haves
- Associate’s or Bachelor’s degree preferred
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
- Provide accurate information regarding products, services, pricing, and company policies.
- Handle customer concerns and complaints efficiently, ensuring timely and satisfactory resolutions.
- Prepare and provide customer quotes, process orders, and maintain accurate account information within company systems.
- Support the sales team with pre-sales and post-sales customer service activities.
- Complete onboarding processes for all customers and vendors, ensuring all required documentation and information are collected and maintained.
- Maintain detailed and accurate records of customer interactions, transactions, and service requests.
- Collaborate with Sales, Operations, Accounting, and other departments to ensure seamless customer support and satisfaction.
- Identify opportunities to improve customer service processes and enhance the overall customer experience.
- Meet or exceed established performance metrics, including response times, resolution rates, and customer satisfaction goals.
- Stay informed about company products, services, manufacturer partnerships, and industry developments.
Benefits
- Generous compensation package with incentives based on performance
- Paid group health, dental, life, and disability insurance
- Voluntary life insurance
- Vision insurance
- Critical illness insurance
- 401(k) plan with 4% company match
- Employee Assistance Program
- Paid Time Off (PTO) Plan
- 14 paid company holidays
- On-campus cafeteria
- Fitness center
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
