Customer Service Representative
About The Position
As an integral member of the overall client and patient care team at the Marion duPont Scott Equine Medical Center (EMC) this position coordinates the most positive client experience possible. Through a series of outstanding client interactions, the customer service representative (CSR) provides an experience that exceeds our client’s expectations from all duties such as phone/in-person/electronic communications, compassionate interactions during emergency situations, accurate and expeditious patient intake and discharge, thorough appointment scheduling, communicates financial policies in a sensitive manner, and processes financial transactions with the utmost integrity.
Requirements
- Previous customer service experience
- Ability to manage concurrent tasks efficiently and accurately in a demanding environment
- Previous experience with client financial accounts
Nice To Haves
- Customer service representative experience working in a veterinary or human medicine practice
- Experience using a human or veterinary practice management information system
- Experience scheduling in a multiple-clinician practice
- Familiarity with equine anatomy and veterinary terminology
- Comfortable with equine patient handling
- Current or previously licensed/certified/registered veterinary technician
Responsibilities
- Phone/in-person/electronic communications
- Compassionate interactions during emergency situations
- Accurate and expeditious patient intake and discharge
- Thorough appointment scheduling
- Communicates financial policies in a sensitive manner
- Processes financial transactions with the utmost integrity
Benefits
- Professional development opportunities
- University shared governance participation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
