PT Customer Service Representative
About The Position
National Fitness Partners, the largest Planet Fitness franchise, serves over one million members across 200+ clubs nationwide, aiming to transform lives through affordable fitness and create a Judgement Free fitness experience. The company values accountability, drive, passion, and ambition, believing in the power of its people to make a difference. This Customer Service Representative role is crucial in providing a superior level of customer service to members, prospective members, and guests, ensuring an exceptional Judgement Free member experience.
Requirements
- Customer service experience
- Must be 18 years of age or older
- Basic computer proficiency
Nice To Haves
- High school diploma/GED equivalent
Responsibilities
- Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
- Answer phones in a friendly manner using information script
- Greet members, sign up and tour new members, and log amenities.
- Respond to member questions and concerns in a timely and professional manner
- Process beverage or merchandise purchases through the point of sale system
- Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
- Provide a clean, sanitized and safe club environment.
Benefits
- Growth Opportunities over 90% of our management team started as an entry level team member!
- Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
- Shift-differential pay for select shifts
- PTO for all employees
- Employee Assistance Program
- Free employee Black Card Membership
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
