Customer Service Representative - Georgia

Williams-Sonoma Customer Care Centers • Atlanta, GA

5d • Remote

About The Position

Williams-Sonoma Inc. is seeking Seasonal Full Time Customer Service Representatives for remote roles available in Georgia. This position is ideal for individuals who love helping people, thrive in fast-paced environments, and want to work from home in a role where they make someone’s day every day. The role requires positive energy, confidence in problem-solving, and an appreciation for great products and discounts.

Requirements

• 1+ years of customer service experience (retail, call center, or hospitality preferred)
• Strong communication skills - Ability to de-escalate and resolve issues professionally
• Problem-solving mindset - You think fast and adapt quickly
• Integrity and reliability - You do the right thing, even when no one is watching
• Comfortable working in a fast-paced environment with performance goals
• Tech-savvy - Ability to navigate multiple systems and multitask efficiently
• Provide your own qualifying equipment and reliable internet connection.
• Required Computer Setup: Desktop, all-in-one computer or traditional laptop. Windows 11 Home, Windows 11 Pro or Windows 11 Pro for Workstations. Minimum 6 GB of RAM; 8 GB or more recommended. Minimum screen resolution of 1920 × 1080. Google Chrome. Current antivirus protection. Enough available storage to install required systems. Windows 10 and older operating systems are not supported. Windows Education, Enterprise and Insider editions are also not supported. Chromebooks, tablets, Microsoft Surface devices, Steam Decks and mobile phones are not accepted as primary work devices.
• Required Equipment: External mouse. Keyboard. Webcam. Wired USB headset. Wireless and Bluetooth headsets are not supported.

Nice To Haves

• Love great products and even better discounts.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone.
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
• Handle escalations with professionalism, ensuring a smooth resolution process.
• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Approve adjustments, returns, or other resolutions within established guidelines.
• Follow up with customers to ensure complete satisfaction and issue solutions.
• Uphold company values by providing honest, ethical, and transparent support.
• Maintain confidentiality of customer data and company policies.
• Stay informed about product updates, policies, and procedures to provide accurate information.
• Work closely with team members and leadership to improve service processes.
• Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
• Provide feedback to improve company policies and customer experience strategies.

Benefits

• $15.00/hr
• Recognition based incentives and bonuses for top performers.
• Training, coaching and early conversion opportunities to build your career within our holiday season.
• Employee discounts and perks (up to 40% off most products and brands).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed