Customer Service Representative

Conduent State & Local Solutions, Inc•Middletown, CT

1d•Remote

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote - Customer Service Representative II Payrate: $17.50/hr. (which may be below your state's minimum wage. Please take this into consideration when applying) Equipment Provided Join the Conduent Customer Service Team Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you: Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. $17.50 per hour pay rate, paid bi-weekly Additional $1.00/hr. incentive if you work between 6:00 PM - 6:00 AM OR $1.50 incentive starting Friday 6:00 PM - Monday 6:00 AM Paid Training Equipment provided includes a desktop computer, monitor, keyboard, headset, mouse, and 8ft ethernet cord. Full-time schedule (40 hrs. a week) Career Growth Opportunities PerkSpot- Employee discount program Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. Training Schedule: Monday-Friday 8:00 AM - 4:30 PM EST (4 weeks) Production Schedules: Start times between 8:30 AM - 4:30 PM EST End times between 5:00 PM - 1:00 AM EST Various Work Days include 5 days on, 2 days off About the Role: This is an inbound call center for child support customers supporting multiple states while delivering exceptional customer service. An ability to answer calls in a timely manner, as they are automatically received through blended call queues. Provide a one-call resolution through asking pertinent questions to understand members’ concerns. Maintain up to date support knowledge through offered training Accurately document requests, status changes, complaints, and grievances Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Those successful in this role: Possess proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs.

Requirements

High School diploma or GED
1 year of Customer Service/Call Center Experience.
Ability to submit to and pass a background check.
Basic understanding of a call center environment in a customer service role and quality monitoring processes.
Ability to sit for long periods of time.
Residing in a state where our compensation structure complies with applicable wage regulations.

Nice To Haves

Proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs.

Responsibilities

Answer calls in a timely manner, as they are automatically received through blended call queues.
Provide a one-call resolution through asking pertinent questions to understand members’ concerns.
Maintain up to date support knowledge through offered training.
Accurately document requests, status changes, complaints, and grievances.
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.