Customer Service Representative - Accredo - Remote
About The Position
Join our team in the Accredo Specialty Pharmacy Advanced Therapies Department, where we support patients with complex and critical health conditions. As a Customer Service Call Center Representative, you’ll play a vital role in assisting patients with their specialty pharmacy needs — ensuring access to life-impacting therapies while providing support with professionalism and empathy. This is not a typical customer service role — our work directly impacts patients’ health and quality of life. We are seeking individuals who are compassionate, detail-oriented, and committed to making a difference. This is a Remote Opportunity and requires the candidate to live in GA, IN, PA, TN, ID, WA.
Requirements
- High School Diploma or equivalent required.
- No experience required, but previous experience in a healthcare customer service call center strongly preferred.
- Ability to excel in a high-volume, structured environment.
- Strong problem-solving and real-time decision-making skills.
- Excellent communication skills, both written and verbal.
- Proficiency with Microsoft Office and the ability to navigate multiple systems at once.
- Commitment to attending 100% of training and consistent attendance during the first 90 days.
- Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Nice To Haves
- Previous experience in a healthcare customer service call center strongly preferred.
Responsibilities
- Answer outbound and inbound calls in a high-volume call center with professionalism, accuracy, and empathy.
- Follow structured workflows and adhere to scheduled call-taking expectations throughout your shift.
- De-escalate patient concerns by providing empathetic solutions within established procedures.
- Accurately document all interactions in real time while maintaining patient confidentiality and HIPAA compliance.
- Attend and actively participate in a paid virtual training program.
- Meet monthly performance goals and engage in continuous learning and feedback.
- Remain focused and engaged while handling back-to-back calls for the duration of your shift.
- Understand the sensitive and serious nature of specialty pharmacy work — this is not a casual customer service position.
- Bring empathy, accuracy, and responsibility to every interaction.
- Maintain a distraction-free home workspace.
- Ensure wired internet connectivity by plugging an Ethernet cord directly from your modem into the company-provided computer (Wi-Fi, mobile, or hotspot connections are not acceptable).
Benefits
- Medical, Dental & Vision benefits starting Day 1.
- 18 days of Paid Time Off plus 8 Paid Holidays.
- Employer contributions for HRA and HSA accounts.
- 401(k) with company match.
- Tuition assistance and career development opportunities.
- Company paid life insurance.
- Leaves of absence.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
