Customer Service Representative

Aston Carter•Reno, NV

1d•Onsite

About The Position

The Customer Service Representative supports the customer service department with a strong focus on email-based communication, billing activities, and freight quoting. This role creates and issues invoices, initiates billing cycles, verifies appropriate charges, and generates freight quotes in line with established company policies and procedures. The representative provides responsive, professional customer support primarily via email and collaborates closely with internal teams to ensure accurate and timely updates for customers.

Requirements

Strong customer service skills with the ability to communicate professionally and clearly via email and phone.
Ability to manage and prioritize a high volume of email communications, typically 100–200 emails or updates per day.
Proficiency in data entry with attention to detail and accuracy.
Experience providing customer support in environments such as customer service, customer support, or call centers.
Ability to collaborate effectively with internal teams, including warehouse and billing, to resolve issues and support customer needs.
Proficiency with Microsoft Office, with a strong emphasis on email as the primary communication tool.
High School diploma or GED equivalent.

Nice To Haves

One year of business billing experience is preferred.
Experience in the transportation, logistics, or freight industry is a plus.
Familiarity with logistics, transportation, and freight processes is beneficial.
Ability to learn and follow established company policies and procedures for billing and freight quoting.
Positive, pleasant, and friendly demeanor with a strong focus on teamwork and collaboration.
Strong work ethic and willingness to cross-train and expand knowledge across different roles.
Adaptability to a performance-driven environment where growth and promotion from within are encouraged.

Responsibilities

Create and issue accurate invoices for customers in accordance with established procedures.
Initiate billing cycles and verify that all charges are correct and properly documented.
Generate freight quotes using current company policies, procedures, and pricing guidelines.
Manage a high volume of customer communications, handling approximately 100–200 emails and updates per day.
Provide timely status updates and proof of delivery (POD) information to customers.
Communicate client needs, concerns, and delivery details clearly and promptly to internal teams such as warehouse and billing.
Coordinate internal orders with the warehouse team to support accurate and on-time deliveries.
Respond to customer inquiries via email as the primary communication channel and by phone as needed, primarily with internal stakeholders.
Deliver excellent customer service by addressing questions, resolving issues, and maintaining a professional and courteous tone in all interactions.
Follow established company policies and procedures for all customer service, billing, and logistics-related activities.
Support the Customer Service Supervisor and department in daily operational tasks and special requests.
Maintain accurate records and data entry in relevant systems to ensure up-to-date customer and order information.
Contribute positively to a team-oriented culture by demonstrating a cooperative attitude, reliability, and a focus on solutions.
Continuously build knowledge of company systems, processes, and cross-functional roles to support growth and internal mobility.