Customer Service Representative

Johnson & Johnson Heating, Air Conditioning, and Plumbing•Martinsburg, WV

15d•Onsite

About The Position

Johnson & Johnson Heating, Air Conditioning, and Plumbing is seeking a Customer Service Representative to join their growing team. This role involves being the first point of contact for customers, booking appointments, following up to ensure satisfaction, and proactively reaching out to existing customers for maintenance and to promote offers. The representative will also explain services to homeowners, collaborate with service and dispatch teams, and maintain detailed records using CRM tools like ServiceTitan. The company emphasizes a positive work culture and a people-first approach.

Requirements

At least 3 years of customer service experience
A high school diploma or equivalent
Excellent communication skills—both written and verbal
A warm, upbeat personality that people trust and enjoy
Strong attention to detail and organizational skills
Proficiency in Microsoft Office and general computer savvy
Self-motivated and able to stay focused without constant supervision
Someone who thrives in a fast-paced, team-oriented, goal-driven environment

Responsibilities

Be the friendly, professional first voice our customers hear when they call.
Answer incoming calls, book appointments, and follow up with customers to ensure satisfaction.
Proactively reach out to existing customers to schedule maintenance, promote current offers, and help keep our technicians’ schedules full.
Help homeowners understand their options by clearly and compassionately explaining our services.
Work closely with our service and dispatch teams to ensure a seamless customer experience.
Keep detailed, accurate notes and use CRM tools (we use ServiceTitan!) to keep things running smoothly.
Be a team player, ready to support your coworkers and contribute to a positive work culture.