CSR I

HORIBA Instruments • Tempe, AZ

3h • Onsite

About The Position

The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&D and QC measurements. HORIBA has kept its sights keenly focused on the micro world of semiconductors and provides rewarding careers in Sales and Marketing, Research and Development, Production, and Operations. Our North American Semiconductor group is searching for a Customer Service Representative in Tempe, AZ. Inspired by our unique motto, “JOY and FUN,” we focus on social responsibilities by building state-of-the-art products for scientific advancement; especially for protecting health, safety, and the environment. “HORIBARIANs,” the HORIBA employees all over the world, look forward to working with additional creative and entrepreneurial self-starters.

Requirements

• Minimum 2 years of customer experience and SAP billing experience preferred.
• Basic Math skills required.
• Good PC skills – Excel knowledge of basic format
• Ability to organize and prioritize workload.
• Good interpersonal skills, oral and written communication skills.

Responsibilities

• Responds to telephone and email for RMA.
• Inputs and maintains customer order information (e.g. sales orders, quotes, invoices, service orders, inbound, outbound, purchase req etc.); prints reports.
• Open box for urgent incoming parts when needed.
• Be able to work with warehouse, cleanroom, sale and HORIBA staff regarding dissemination of status information.
• Generates appropriate sales order and shipping documents, corrects billing discrepancies; resolves incorrect term and condition issues with customers.
• Train and support on ServiceMax and customer websites.

Benefits

• 401(k) plan with match
• employee group dental, vision, life, and disability (short and long-term) paid for by the company
• medical insurance
• family dental and vision insurance
• supplemental life insurance available with reasonable employee contributions
• employee assistance program
• paid holidays, vacation, and sick time
• flexible spending accounts
• educational reimbursement
• commuter benefit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed