Customer Service Representative

SHELBY COUNTY STATE BANK•Harlan, IA

14h•Onsite

About The Position

The Drive-Thru Teller is responsible for developing and enhancing banking relationships by serving our customers with exceptional care, speed, and accuracy from the drive-thru window. This position focuses on providing excellent customer service through timely and efficient transaction processing, answering questions, and recommending appropriate products and services to meet customer needs, all while maintaining a friendly and professional demeanor.

Requirements

High school diploma or GED.
Minimum of three months of customer service or banking experience preferred.
Strong attention to detail with excellent organizational and communication skills.
Comfortable working independently in a fast-paced, customer-facing environment.
Ability to use standard computer programs, 10-key, and cash handling systems accurately.

Nice To Haves

Bilingual skills are a plus but not required.

Responsibilities

Provide fast, friendly, and efficient service to customers using the drive-thru.
Accurately conduct daily teller work including, but not limited to: processing deposits and withdrawals, transferring funds, cashing checks, and verifying endorsements.
Balance cash drawer daily with a focus on accuracy and security.
Maintain awareness of drive-thru line activity to ensure timely service and identify potential customer concerns.
Identify customer needs and recommend appropriate products and services; cross-sell bank offerings effectively.
Address and resolve customer inquiries and issues promptly and professionally.
Participate in business development efforts to attract and retain customers.
Maintain compliance with all bank policies, regulations, and procedures.
Rotate vault balancing duties and assist with cash ordering.
Greet customers in a warm, courteous, and professional manner, both in person and via phone.
Foster a positive, team-oriented work environment.
Complete all assigned training and development programs within designated timeframes.
Maintain knowledge of and adhere to regulations such as the Bank Secrecy Act, Anti-Money Laundering, OFAC, and others.
Report any compliance issues or violations in accordance with the SCSB Compliance Accountability Program.
Present a professional image at all times.
Actively participate in community initiatives representing the Bank.
Stay current on industry trends and regulatory changes, integrating this knowledge into daily operations.
Respond to customer questions and concerns with professionalism, empathy, and problem-solving skills.