Customer Service Representative

IBEX Global • New Braunfels, TX

1d • Remote

About The Position

Looking for a remote career where your hard work and your contributions make a difference? At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company in a fast paced and engaging environment. This is more than just a call center job, it’s an opportunity to build valuable skills, work alongside a great team and be part of a company that invests in your success.

Requirements

• Dependable, positive people who are ready to learn and succeed
• Strong communication and customer service skills
• Ability to stay calm and professional during challenging conversations
• Comfort navigating multiple computer systems and applications
• Critical thinking and problem-solving skills
• Basic math skills for billing, balances, and payment related questions
• Experience using basic Excel functions, including search tools and filters
• Strong attention to detail
• Ability to multitask and stay organized in a fast-paced environment
• A team-oriented mindset and strong work ethic
• 18+ years of age with a High School diploma or equivalent
• Private, distraction free workspace (not a shared/ common area of the home)
• Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
• Must remain on camera during working hours

Responsibilities

• Billing questions and payment support
• Starting or stopping utility services
• Account updates and service requests
• Troubleshooting customer concerns
• Providing clear, professional, and empathetic support
• Navigating multiple systems and tools to find solutions quickly

Benefits

• Paid training
• 401k
• Health, dental, and vision benefits
• PTO
• Referral bonuses
• Employee discounts
• Free cell phone for all employees!
• Childcare assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED