Customer Service Representative
About The Position
We are seeking a dynamic and motivated Customer Service Representative to join our team. In this role, you will play a crucial part in helping us achieve our mission by putting our core values into action every day. If you are passionate about providing exceptional service, thrive in a fast-paced environment, and are ready to make a significant impact, we want to hear from you! As a Customer Service Representative, you will help make the customer experience an exceptional one! We count on the customer service team to interact professionally with our valued customers and resolve any questions or concerns. The ideal candidate enjoys interacting with both our internal and external customers and providing service with a positive attitude. You’ll find that at Symmons, not only do we provide exceptional training in customer service, but we encourage career growth and provide opportunities for advancement within the organization. If you are a highly motivated individual, who is passionate about providing great customer service, we invite you to apply today and join our dynamic team!
Requirements
- 1-2 years prior experience in a customer service or call center environment required, with a demonstrated ability to handle high call volumes and deliver exceptional service
- Must be motivated and able to work independently
- Excellent communication skills, both verbal and written
- Possess strong PC skills (i.e. Word, Excel, PowerPoint)
- Pleasant and friendly phone attitude
- Collaborative team player
Nice To Haves
- Bachelor’s degree preferred or equivalent combination of education and relevant work experience
- Previous plumbing background experience either in sales or general plumbing is a plus
- A strong aptitude for troubleshooting is strongly desired
Responsibilities
- Process customer orders by using company pricing and commission practices
- Provide order information, expedite, cancel and change orders
- Verifies and determines product specifications
- Determines appropriate delivery method based on customer’s need and schedules order fulfillment date by using company published lead times
- Determine best method to resolve basic customer service problems to ensure customer satisfaction
- Building strong and trusting relationships with customers
Benefits
- excellent benefits
- 401k plan with 100% match up to the first 6% of eligible wages with immediate vesting
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
