Customer Service Representative (8:30-5p) – Hybrid (WI-Madison) R0059769
About The Position
As a Customer Service Representative, you will play a crucial role in supporting our customers and enhancing their experience. You will handle various operational tasks and assist customers with more complex inquiries. This position offers an opportunity to further develop your skills in a dynamic and collaborative environment. This role is hybrid, requiring eight days a month in the closest office (WI-Madison) within 50 miles to experience the value of connecting with colleagues. The shift hours are 8:30 am-5 pm CT, with required onsite presence every Tuesday and Wednesday. Training will be conducted from 9:30 am to 5:30 pm CT. This role is part of FCC | CLC - Business Filings | Wolters Kluwer.
Requirements
- Enhanced Communication: Ability to convey information clearly and professionally.
- Customer Relationship Management: Demonstrates ability to build rapport with customers.
- Intermediate Problem-Solving: Can handle moderately complex issues effectively.
- Organizational Skills: Manages time and tasks efficiently.
- Advanced Product Knowledge: Good understanding of multiple product/service features.
- Software Proficiency: Familiarity with CRM tools and databases.
- QA Understanding: Knowledge of quality assurance standards.
- Mentoring: Ability to assist and train new team members.
- Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
- 1yr+ Min experience
Responsibilities
- Respond to a wider range of customer inquiries.
- Resolve moderately complex customer issues and complaints.
- Process and verify customer orders and billing information.
- Assist with account upgrades and changes.
- Provide detailed product and service information.
- Document and escalate unresolved issues as needed.
- Participate in the training of new hires.
- Update and maintain customer records.
- Conduct follow-ups to ensure customer satisfaction.
- Adhere to compliance and quality standards.
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
