Customer Service Representative

Atlanta West Carpets LLC•Lithia Springs, GA

10d•Onsite

About The Position

Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products. Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise. that make their teams valued partners nationwide. Atlanta West Carpet is looking for a Customer Service Representative who will partner with and ensure the long-term success of our business. Works to resolve issues accurately and efficiently. Will ensure excellent service standards and maintain high customer satisfaction.

Requirements

Excellent customer service skills
Strong computer skills (Outlook and phone experience is a plus)
Strong written and verbal communication skills
Proven organizational skills in working with customers and team members
Exceptional attention to detail both in verbal and written forms
Ability to multi-task and manage multiple priorities
Self-motivated, results oriented, and accountable
High school graduate or some College
General computer knowledge

Nice To Haves

Outlook and phone experience is a plus

Responsibilities

Interacting with customers, field Inspectors, and other AWC Associates
Processing customer requests (assisting customers throughout the installation process)
Processing inspection reports, from RFMS, to facilitate repairs.
Resolving customer service issues (Scheduling Appointments)
Data entry (RFMS)
Daily email and phone communication with customers, field inspectors and product vendors
General administrative tasks, team support, and solving service issues