Customer Service Representative

Perry & Young Dental Lab•Athens, TN

6d•Onsite

About The Position

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Rogers Dental Lab in Athens, TN.

Requirements

Strong Communication Skills
Data entry and computer skills
Ability to coordinate multiple tasks
Attention to detail
Excellent customer service
Valid Driver’s License
High school diploma or GED equivalent
Customer Service experience required

Responsibilities

Answering Customer Inquiries: responding to customer questions via phone, email, chat, or other channels.
Resolving Issues and Complaints: addressing and resolving customer concerns in a timely and efficient manner.
Providing Product Information: offering accurate and helpful details about products and services.
Processing Payments: processing payments.
Maintaining Accurate Records: keeping track of customer interactions and transactions.
Collaborating with Other Departments: working with departments to ensure customer satisfaction and resolve complex issues.
Ensuring Customer Satisfaction: striving to provide a positive and helpful experience to all customers.
Escalating Issues: knowing when and how to escalate complex issues to appropriate personnel.
Refers all technical inquires to appropriate team member
Route delivery when needed
All other duties as assigned.