Customer Service Representative-Bank Teller

RNB State Bank•Rawlins, WY

21h•Onsite

About The Position

RNB State Bank is looking for a Customer Service Representative (CSR) to join their team at the Rawlins, WY location. RNB State Bank, founded in 1899, is a locally managed independent community bank that offers personalized banking services. The bank emphasizes building personal relationships with clients and encourages staff to contribute to their communities. RNB State Bank aims to be a community leader by balancing purpose with profit and considering the impact of its decisions on stakeholders and the environment. They are seeking a driven, reliable, and hardworking individual who is passionate about making a difference and providing exceptional customer service. This role is ideal for someone looking to build an impactful and fulfilling career.

Requirements

Exceptional Customer Service skills.
Ability to multi-task in a fast-paced environment.
Basic mathematical and cash handling skills.
Basic keyboard navigation and proficiency in Microsoft Office products (including Outlook, Word & Excel) is preferred.
Ability to maintain a high level of confidentiality.
Attention to detail with high degree of accuracy.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Knowledge of Word Processing software.

Nice To Haves

Bilingual abilities are a plus.

Responsibilities

Serves as the face of the Bank with regular interaction with customers and potential new clients.
Assists customers by answering inquiries/requests, processing transactions, opening new accounts, and cross-selling Bank products.
Serves customers in an efficient, timely, and courteous manner.
Provides quality customer services as outlined in the Bank's New Account Standards guidelines.
Understands the features and benefits of all consumer and business products and services offered by the Bank.
Cross-sells different types of products and services to customers and suggests the most appropriate ones for their needs.
Provides support to all assigned areas of branch operations, including new accounts, teller, and safe deposit box areas.
Uses numerous software applications to perform daily tasks.
Performs all Teller Duties including accepting deposits, cashing checks, processing savings withdrawals, issuing Cashier’s Checks, counting cash, Money Orders, and Gift Cards.
Accepts loan payments and issues receipts.
Verifies endorsement, validity, and balance availability when processing transactions.
Processes a variety of transactions using own judgment within limits regarding the validity of transactions presented.
Processes mail deposits, night drop, and ATM deposits which are opened under dual control.
Maintains a balanced cash drawer and resolves errors or discrepancies as they arise.
Refers questionable transactions to the Teller Supervisor.
Orders checks, endorsement stamps, and deposit slips.
Provides effective customer service by answering customer questions, investigating and fixing errors or other possible issues that may arise.
Assists customers with online banking questions and enrollments.
Sets up customers with electronic banking services and cash management products.
Works effectively in a team-oriented environment.
Responsible for adherence to regulations and Bank policies and procedures.
Maintains proper level of new account kits.
Prints new accounts reports from Director.
Maintains monthly records of all accounts opened and closed.
Scans and images all new account documents into the core system.
Prepares new account documentation for all types of deposit products, including checking, savings, certificate of deposits, and individual retirement accounts.
Makes decisions regarding the opening of new accounts and obtains all required CIP and required documentation.
Processes stop payments and Reg CC holds when needed.
Performs all other duties as assigned.

Benefits

401(k) plan with company contributions
Medical, Dental and Vision Insurance
Supplemental insurance options
Health Savings Account with company contribution
Employer paid Life/LTD AD&D Insurance
Paid Vacation, Sick and Holiday time
Flexible Spending Account
Professional Development Resources/Tuition Reimbursement
Employee Assistance Program
Annual bonus may be paid to eligible employees based on company & individual performance.