Customer Service Representative
About The Position
Join U.S. Water Culligan Group as a Customer Experience Associate and become part of one of the largest Culligan franchisees in North America. You will represent a brand recognized worldwide for quality, service, and innovation while supporting customers and helping create a great experience from the first call through resolution. This is your opportunity to build your customer service and office skills with a respected industry leader that offers best in class products, a supportive team, competitive compensation, great benefits, and ongoing training and development to help you grow long term.
Requirements
- Genuinely enjoy helping people, providing great customer service, and resolving concerns with patience and strong problem solving skills
- Are comfortable handling a high volume of inbound calls and making outbound calls for customer follow up or collections
- Can accurately handle scheduling, billing, customer information, and other administrative tasks
- Communicate clearly and professionally, both verbally and in writing
- Are comfortable with computers, including email, scheduling, data entry, Microsoft Word, Excel, and Outlook; CRM experience is a plus
- Are organized, detail-oriented, and able to manage multiple tasks at once
- Are dependable, self motivated, and able to work independently as well as part of a team
- Are eager to learn, take direction, and continue developing their skills through training
- Have 1+ years of customer service experience in a fast paced environment, preferably in a call center or office setting
- Do not need a college degree
- Ability to pass a background check and drug screening including marijuana
Nice To Haves
- CRM experience is a plus
Responsibilities
- Manage 60+ inbound and outbound customer calls daily, assisting with service needs, account questions, billing, scheduling, and problem resolution
- Listen to customer needs, troubleshoot concerns, and provide solutions with patience, empathy, and professionalism
- Own customer issues through resolution, ensuring clear communication and timely follow up
- Coordinate service appointments, route deliveries, and installations across Service, Delivery, and Sales teams
- Build customer relationships through proactive follow up, collections, and service related outreach
- Identify opportunities to recommend additional products and services that meet customer needs
- Maintain accurate customer records, account updates, and interaction notes
- Collaborate across departments to ensure a smooth and consistent customer experience
- Support billing, reporting, inventory, and other operational needs that keep the customer experience running smoothly
- Participate in ongoing training and development to strengthen your customer service skills and support long term career growth
Benefits
- Hourly wage + lead fees
- Commission and Monthly bonus opportunities
- Full benefits package after the 1st of the month following 60 days of employment
- 401(k) plans with company match
- Company-paid portion of Medical Insurance; Dental & Vision Insurance Available
- Company-paid Life Insurance (optional buy-up available)
- Flexible Spending Programs
- Employee discounts
- Employee Assistance Program
- Referral program
- Paid Time Off
- Professional development assistance
- Opportunities for advancement
- Onboarding Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
