Customer Service Representative

Halperns Steak and Seafood • Orlando, FL

8d • Onsite

About The Position

Provides friendly and efficient customer service, order processing and delivery support to customers of Halperns’ Steak & Seafood via phone, email and internet. Strengthens customer relationships through strong product knowledge and product application, delivery coordination, and error resolution.

Requirements

• At least 1 year of previous experience is needed.
• High School or Equivalent
• Must have excellent written, verbal, organizational and communication skills.
• Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.
• Highly motivated self starter with a focus on details and accuracy in a fast paced environment
• Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices
• Must have good customer service and time management skills.
• Ability to problem solve and develop solutions on a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices
• Ability to demonstrate understanding of Foodservice industry and operations for Non Commercial Segment
• Ability to adapt to frequent technological and GFS proprietary application changes and program functions (used Chains)
• Understand USDA dietary regulations and commodities
• Ability to perform 10-key data entry

Nice To Haves

• Experience in food Industry is preferred

Responsibilities

• Serve as liaison between the Outside Sales Representative and customer.
• Develop and Maintain customer relationships.
• Supports and partners within assigned division and customer assignment.
• Manages customer orders manually and completes timely callbacks/e-mails to discuss edits and confirm complete orders.
• Maintain current knowledge of product and system status within divisions to assist Outside Sales Representatives and customers.
• Serves as information resource to Outside Sales Representatives, on product related questions regarding inventory levels and general product information
• Arrange exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, aligned with Halperns’.
• Support Outside Sales Representatives with order entry.
• Performs other duties as assigned.

Benefits

• Medical, Prescription Drug, EFAP Benefits after 30 days of employment
• Dental, vision and other voluntary plans
• Pre-Tax Saving Accounts
• Profit Sharing
• Family culture and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED