Customer Service Representative

FastTrack Staffing•Byron Center, MI

9h•Onsite

About The Position

Customer Service Representatives and Dispatchers play a key role in keeping daily operations running smoothly by coordinating communication between customers, drivers, and internal teams. This position requires strong organizational skills, multitasking abilities, and a commitment to providing excellent customer service in a fast-paced environment.

Requirements

Previous experience in customer service
Strong communication and interpersonal skills
Excellent organizational and time management abilities
Ability to multitask and prioritize in a fast-paced environment
Problem-solving mindset with a focus on customer satisfaction
Basic computer skills and experience with scheduling or order management systems
Ability to work independently and as part of a team
Must be able to pass a pre-employment drug screen
Must be willing to submit to a national background check

Nice To Haves

Scheduling experience
Logistics experience
Dispatch experience

Responsibilities

Communicate with customers to provide accurate updates, including driver ETAs and delivery status
Proactively address customer concerns and resolve issues to ensure overall satisfaction
Process and schedule incoming purchase orders with accuracy and attention to detail
Coordinate and manage daily scheduling to support efficient operations
Maintain clear and professional communication with drivers as needed
Cross-train with dispatch to provide coverage and support operational gaps when necessary
Monitor and adjust schedules based on changing conditions or priorities
Maintain organized records of customer interactions, orders and scheduling updates
Collaborate with internal teams to ensure timely and accurate service delivery
Perform additional administrative and operational duties as assigned
Operating a forklift as needed.