Customer Service Fintech

Ubiquity Global Services, Inc. • Mission, TX

1d

About The Position

This role focuses exclusively on customer interaction, assisting clients with account openings and cancellations, as well as executing retention processes for specific airline brands. Responsibilities include verifying minimum payments, explaining benefits offered with each airline, and guiding customers on how to log in using mobile devices.

Requirements

• Strong customer service skills
• Excellent listening and communication abilities
• Professional and engaging tone of voice
• Demonstrated kindness, patience, and professionalism in all interactions
• Willingness to learn and adapt

Nice To Haves

• Previous fintech experience preferred

Responsibilities

• Provide high-quality customer service and handle intake disputes
• Execute customer retention processes for airline accounts
• Process account updates such as address changes and profile picture updates during follow-up interactions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed