Seasonal & Regular Customer Service Representative - Fashion Show
About The Position
The Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order pickup inquiries, processing transactions accurately, and helping train new employees on register use. The role involves owning customer interactions from start to finish, addressing concerns with empathy and sound judgment, and building positive relationships with customers and teammates. Representatives use POS and store systems to process transactions and ticketing, support inventory accuracy, protect customer information, and promote Nordstrom Loyalty and other tools, software, and services. Hours vary according to business needs and include evenings and weekends. The role requires continuous movement during shifts and handling merchandise, including lifting.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Ability to remain in continuous movement for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and awkwardly shaped items, including reaching overhead to lift them.
- Ability to regularly lift items up to 10 pounds and occasionally lift items up to 25 pounds.
Responsibilities
- Understand customer needs and provide friendly service, owning interactions from start to finish.
- Resolve returns and exchanges and assist with order and pickup inquiries.
- Troubleshoot customer concerns with empathy, sound judgment, and a solutions-focused approach.
- Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect the security and privacy of customer information through education, compliance, and issue resolution.
- Promote the Nordstrom Loyalty program and new tools, software, and services that enhance customer and employee experiences.
- Train and deliver POS/register instruction to support onboarding of new hires.
Benefits
- Medical, vision, and dental coverage
- Retirement benefits
- Paid time away and PTO accruals
- Life insurance and disability coverage
- Merchandise discount
- Employee Assistance Program (EAP) resources
- Holidays
- Possible performance-based incentives or bonuses
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
