Greenwich, RI Calibration Customer Service Representative

Balise Motor Sales•East Greenwich, RI

12d•Onsite

About The Position

We are seeking a motivated and detail-oriented Customer Service Representative to join our team at Expert Calibration, a leader in automotive calibration services. The ideal candidate will deliver exceptional customer support, effectively manage client inquiries, and ensure seamless service coordination. A strong aptitude for computer systems and excellent communication skills are essential for this role.

Requirements

High school diploma or equivalent; additional education or certification is a plus.
Previous experience in customer service or the automotive industry is preferred.
Proficient in Microsoft Office Suite, CRM systems, and other relevant software.
Excellent verbal and written communication skills.
Strong attention to detail with the ability to multitask in a fast-paced environment.
Demonstrated ability to handle customer concerns effectively and professionally.

Responsibilities

Provide professional and courteous assistance to customers via phone, email, and in- person.
Address customer inquiries regarding services, appointments, and pricing.
Resolve customer complaints and escalate issues when necessary.
Schedule calibration appointments and follow up on service timelines.
Coordinate with technicians and service departments to ensure efficient operations.
Maintain accurate customer records in the company database.
Process invoices, payments, and service orders.
Prepare and distribute customer reports and service updates.
Utilize computer software to log and manage calibration requests.
Learn and explain basic calibration processes to customers when needed.
Stay updated on new technologies and services offered by the company.
Work closely with technicians, management, and other staff to ensure customer satisfaction.
Participate in team meetings and contribute to improving processes.