Customer Service Representative

Medical Marijuana Clinic • Atlanta, GA

7d • Onsite

About The Position

Join our dedicated team at a leading Medical Marijuana Clinic where compassionate care meets expert service. As a Customer Service Representative, you will play a vital role in supporting patients and clients through their healthcare journey, ensuring they receive accurate information and a positive experience every time they interact with us.
This position offers an exciting opportunity to be at the forefront of a growing industry, providing essential assistance in a respectful and professional environment focused on wellness and patient advocacy.

Requirements

• High school diploma or equivalent; additional education in healthcare or customer service is a plus.
• Minimum 1-2 years of experience in customer service, preferably within healthcare or related fields.
• Strong communication skills, both verbal and written, with an empathetic and patient-centered approach.
• Proficiency with computer systems and customer management software.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Detail-oriented with excellent organizational and multitasking abilities.
• Familiarity with medical marijuana regulations and terminology is an advantage but not required.
• Flexibility to work varied shifts, including occasional evenings or weekends.

Nice To Haves

• Additional education in healthcare or customer service is a plus.
• Familiarity with medical marijuana regulations and terminology is an advantage but not required.

Responsibilities

• Respond promptly and professionally to patient calls, emails, and in-person inquiries.
• Provide detailed information about medical marijuana products, clinic procedures, and eligibility requirements.
• Schedule and confirm patient appointments, managing calendars effectively.
• Maintain patient confidentiality and adhere to HIPAA and other relevant healthcare regulations.
• Document interactions and update patient records accurately in the clinic’s database.
• Collaborate with healthcare providers and administrative staff to resolve patient concerns.
• Assist with billing inquiries and direct patients to appropriate resources as needed.
• Stay informed about industry trends, product updates, and regulatory changes.

Benefits

• Competitive salary with opportunities for growth and advancement.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and holiday pay.
• Supportive and inclusive work environment focused on employee well-being.
• Ongoing training and professional development opportunities.
• Employee discounts on clinic products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED