Customer Service Representative

DPDHL • Charlotte, NC

16d • Onsite

About The Position

DHL Supply Chain is hiring a Customer Service Representative. At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. The core responsibilities of this role include: Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution. DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages include: Affordable medical, dental, and vision coverage available beginning on your 30th day. PTO program for all associates, including paid holidays and vacation. 401(k) with generous company match. Tuition reimbursement program. Excellent training and career advancement opportunities. Grow your skills. Shape your world.

Requirements

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience

Nice To Haves

• Inbound/Outbound
• Customer Service
• Loading/Unloading
• Attention to Detail
• 0-12 months of warehouse experience

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to the customer.
• Act as a liaison to facilitate issue resolution.
• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.
• Assist with order and product management.
• Perform other duties as assigned.

Benefits

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED