Pick-up agent

Central Transport

1d•Onsite

About The Position

Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years, is currently looking to help you grow professionally by becoming a Customer Service Representative for our Corporate Office in Warren, MI. While this client relations role is a critical position to maintain customer perception within our organization, it is also a great “first office job” to help you get started in your career or continue to grow the skills you already have. Our representatives are provided with in-depth training which will develop your professional office skills. This is a tremendous opportunity for college students able to work full time, recent graduates, and those ready to get back into the professional workforce!

Requirements

Must be 16 years of age.
Excellent attendance and the ability to work Monday through Friday.
Superior communication skills.
Strong attention to detail and sense of urgency.
Ability to maintain a professional demeanor.
Experience with Microsoft office (Outlook), and willingness to learn company specific systems.
Ability for detailed note taking.
Upbeat personality/positive outlook.

Responsibilities

Address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes.
Research issues using available resources.
Maintain detailed records and documentation for each customer interaction.
Communicate effectively with internal parties as necessary regarding the needs of specific shipments.
Handle a variety of scenarios with the ability to think decisively.