Customer Service Representative, Warehouse CUH

UT Southwestern Medical Center • Dallas, TX

8h • Onsite

About The Position

The Customer Service Representative role is a 24/7, 365-day operation that supports internal customers by managing incoming phone requests for medical and operational supplies, such as bandages and wraps. This position functions in a fast-paced, call center style environment with a strong emphasis on customer service. Representatives are responsible for accurately processing requests and ensuring timely delivery of supplies, either physically or through a pneumatic tube system, to maintain smooth, uninterrupted operations.

Requirements

• High School Diploma or equivalent.
• Driver's License Upon Hire

Nice To Haves

• Previous experience in hospital or distribution is desirable.

Responsibilities

• Provide excellent customer service to hospital staff utilizing product knowledge and resources.
• Ensure that excess product is credited to the correct unit.
• Communicate product changes, stock outs and backorders to staff.
• Fill supply orders and distribute supplies throughout the hospital.
• Replenish returned supplies to correct bin locations, which are properly labeled, in the warehouse, rotate stock and check expiration dates.
• Practice inventory control by assuring all items leaving or returning to the department are properly expensed or credited.
• Provide professional, timely and accurate responses to requests made via phone calls, customer service window and email.
• Perform the following functions proficiently: check requisitions, pick supplies (VLM, BMSYS AND Horizontal) and warehouse support.
• Participate in inventory physical count, when scheduled, assuring accuracy.
• Performs other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED