Customer Service Representative
Service Champions•Brea, CA
•Onsite
About The Position
Service Champions is looking for a dedicated Customer Service Representative to join our team. We’re committed to providing excellent HVAC and plumbing services, and we need team members who share our focus on quality and customer satisfaction. This position is in-office, in the city of Brea, CA. Schedule: We ask that our candidates have open availability, as shifts can vary anytime between the following times: Monday–Friday: 8 a.m. to 7 p.m. Saturday: 8 a.m. to 5 p.m.
Requirements
- 3–5 years of call center experience.
- Ability to type 45+ WPM while talking and multitasking.
- Proficient with Microsoft Suite.
- Strong communication, problem-solving, and customer service skills.
Nice To Haves
- HVAC or plumbing industry experience is a plus.
- Service Titan experience is a plus.
- Bilingual (Spanish) is a plus.
Responsibilities
- Manage a high volume of inbound and outbound calls to schedule appointments.
- Quickly identify client needs, provide solutions, and resolve concerns professionally.
- Accurately document client interactions while managing multiple tasks.
- Meet productivity goals and maintain high-quality service standards.
- Develop a working knowledge of our products and services.
Benefits
- Competitive Pay with performance-based bonuses.
- Career Growth Opportunities – We promote from within.
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid vacation, holidays, and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
