Customer Service Representative - Montrose
About The Position
The Customer Service Representative is an entry-level position that is focused on meeting the needs of Bank customers by providing exceptional customer service. They receive and pay out money, as well as accurately keep records of cash and negotiable instruments involved in the Bank's various transactions. This role emphasizes caring about others and providing exceptional service, utilizing training programs and measurement tools to meet customer needs. It involves using various software applications, maintaining a balanced cash drawer, understanding product features, answering inquiries, cross-selling, and working effectively in a team environment while adhering to bank policies and procedures.
Requirements
- Customer Service oriented individual.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
- Basic mathematical and cash handling skills.
- Basic keyboard navigation ability.
- Understanding and application of banking compliance regulations.
- Regular and Reliable on-site attendance is required.
Nice To Haves
- Proficiency in Microsoft Office products (including Outlook and Word) is preferred.
- Bilingual abilities are a plus.
- Previous cash handling and/or customer service experience preferred.
Responsibilities
- Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE standards).
- Uses numerous software applications to accomplish daily tasks with minimal errors.
- Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise.
- Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
- Understands the features and benefits of Alpine Bank consumer and business products and services.
- Answers basic customer inquiries and cross-sells when appropriate.
- Works effectively in a team oriented environment.
- Follows all bank policies and procedures.
- Performs other duties as assigned.
Benefits
- For an overview of our employee benefits please visit: Alpine Bank Careers Page
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
