2nd Shift Customer Service Representative

Hero Home Services•Bloomington, MN

4d•$22 - $25•Onsite

About The Position

As a Customer Service Representative, you’ll be the first point of contact for our customers, helping to deliver a smooth and professional experience across calls, texts, and emails. You’ll play a critical, task-focused role in scheduling service appointments, supporting our dispatch team, and ensuring our technicians are running at full capacity. This is an excellent opportunity for someone early in their career who is eager to build skills, work in a fast-paced environment, and grow within a supportive, performance-driven organization.

Requirements

Strong communication skills and a customer-first mindset
High attention to detail and strong organizational skills
Comfortable using computers and learning new systems quickly
Ability to multitask, problem-solve, and work with a sense of urgency
Self-motivated and able to work independently while staying on task
Reliable, punctual, and prepared to start work on time

Nice To Haves

ServiceTitan experience is a plus
Sales or call center experience is a plus

Responsibilities

Answer inbound calls, texts, emails, and customer inquiries with professionalism and positivity
Schedule, reschedule, and confirm service appointments with accuracy and efficiency
Make outbound calls to customers to fill open appointment slots and maintain a full dispatch board
Work closely with the dispatch team to ensure schedules are optimized and running smoothly
Resolve customer concerns using established processes, focusing on first-call resolution whenever possible
Accurately enter and update customer information in company systems
Manage a steady volume of tasks while staying organized, focused, and on schedule
Stay informed on current promotions, services, and processes to effectively support customers
Perform additional duties as assigned