Customer Service Representative

JMS Technical Solutions•Buffalo, NY

15d•Onsite

About The Position

Our client in Western New York is looking for a Customer Service Representative to join their team! This is an on-site/full-time/direct hire position.

Requirements

High school diploma or equivalent required.
Associate degree in Business, Finance, or Economics required.
2 plus years of experience in Sales or related experience.
Advanced professional written and oral communication skills, including presentation skills.
Ability to take care of the customers' needs while following company procedures.
Provides high-quality services, processes, programs, and products while consistently seeking ways to improve outcomes and enhance service.
Ability to be truthful and be seen as credible in the workplace.
Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
Applicants must be authorized to work in the U.S.

Nice To Haves

Bachelor's degree in Business, Finance, or Economics preferred.

Responsibilities

In-depth knowledge and understanding of our client's products, pricing structure, and gross profit objectives.
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
Accurately quote prices, credit terms, or bid specifications (obtain credit information about prospective customers).
Accurately take orders and information from customers and vendors via phone, fax, or face-to-face.
Inform customers of estimated delivery schedules, service contracts, warranties, or other information about purchased products.
Develop interpersonal relationships with customers and vendors alike to promote sales growth.
Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
Maintain customer records using Oracle, customer cross-reference files, and inventory master files.
Study information about new products so that equipment and supplies can be accurately depicted and proper recommendations made.
Provide feedback to product design teams so that products can be tailored to clients' needs.
Report quality problems to the applicable supervisor.
Responsible for following departmental procedures and work instructions as written and recommending improvements as necessary.
Maintain a safe and clean working environment by complying with policies, guidelines, and regulatory requirements per our client's Quality System.