Customer Service Representative

ProCare Rx Career • Gainesville, GA

20d • Onsite

About The Position

This role involves promptly and courteously answering inbound telephone calls, assessing, prioritizing, and resolving client issues using strong listening and comprehension skills. You will be responsible for escalating issues to management as appropriate and documenting all pertinent information. The position requires flexibility with scheduled work hours and the ability to work one weekend day per week and assigned holiday shifts.

Requirements

• Minimum 1 year experience in a customer service position, preferably in a call center environment.
• Proficient PC skills in Windows-based applications.
• Excellent verbal and written communications skills.
• Excellent telephone etiquette and strong customer service orientation.
• Highly organized with strong attention to detail.
• Excellent time management skills.
• Ability to work independently and with a team.
• Ability to exercise logical critical thinking in problem solving.
• Ability to be flexible and quickly adapt to the changing needs in the department.
• Flexible with scheduled work hours.
• High School Diploma or equivalent.

Nice To Haves

• PBM (Pharmacy Benefit Management), Pharmacy Technician or health care industry experience preferred.
• Bilingual English/Spanish is a plus.
• Pharmacy Technician Certification is a plus.

Responsibilities

• Promptly and courteously answer inbound telephone calls.
• Assess, prioritize and resolve client issues using good listening and comprehension skills.
• Escalate issues to management as appropriate.
• Document and retain all pertinent information.

Benefits

• Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Paid vacation and holiday pay.
• Employee Wellness Program.
• 401(k) with a company match.
• Employee Assistance Program.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED