Customer Service Representative

Family Services of Northeast Wisconsin Inc.•Appleton, WI

36d•Onsite

About The Position

Family Services is a nonprofit organization committed to Protecting, Healing, and Caring for children and families across Northeast Wisconsin. We provide vital support during life's most challenging moments, helping individuals heal, grow, and thrive. We are seeking a Customer Service Representative to join our team. This full-time position is based out of our Menasha location and is responsible for providing professional and proactive customer service to clients.

Requirements

High School diploma/GED
1+ years' office support and customer service experience
Excellent organizational skills; communication, interpersonal skills.
Professional appearance and presentation.
Ability to perform and coordinate multiple tasks and work with minimal supervision.
Typing and data entry skills of 45 wpm are necessary.
Experience in Word, Excel programs required.
Proper English usage, spelling and English composition are required.
Demonstrated commitment to diversity, equity, and inclusion.
Ability to manage sensitive information with confidentiality and professionalism.

Nice To Haves

Associate's degree

Responsibilities

Present a professional and positive influence within the Agency and the Office Services team assuring quality customer service.
Comply with agency confidentiality policies.
Responsible for the timely and professional handling of high-volume incoming telephone calls and messages while directing them to the proper individuals.
Have knowledge of agency services and staff in order to properly handle computer appointment schedules efficiently and accurately.
Assist clients at check in, verify client information including insurance verification, keep current data in client files while handling client files in a confidential manner.

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