Customer Service Representative
Concept2•Morrisville, VT
•$50,000 - $60,000•Hybrid
About The Position
Concept2, a market-leading manufacturer of stationary fitness ergometers and composite racing oars, is seeking a motivated, technically inclined Customer Service Representative to join our team. This role combines front-line customer support with technical troubleshooting and product knowledge development. Successful Concept2 employees combine self-sufficiency and personal accountability with strong teamwork skills. The position is based at our headquarters in Morrisville, Vermont, with potential for some remote work.
Requirements
- 1–3+ years of experience in a professional customer service, technical support, or product support role
- Working knowledge of mechanical and/or electronic systems (hands-on troubleshooting experience preferred)
- Strong problem-solving and diagnostic skills
- Outstanding verbal and written communication skills
- Strong active listening skills and ability to ask effective diagnostic questions
- Excellent attention to detail and organizational skills
- Solid computer skills including Microsoft Office (Word, Excel, Outlook) and CRM or ticketing systems
- Ability to work independently while collaborating effectively with a team
- Experience supporting technical consumer products and analyzing product or warranty performance data
- Must be authorized to work in the U.S.A. now and in the future. Visa sponsorship is not available
Nice To Haves
- Rowing or fitness industry background is a plus
Responsibilities
- Serve as a core member of the Customer Service team supporting orders, product questions, and technical troubleshooting for RowErgs, SkiErgs, BikeErgs, StrengthErgs, composite racing oars, and spare parts
- Communicate with customers via phone, email, web, and occasionally in person
- Troubleshoot mechanical and electronic product issues using product knowledge, documentation, and diagnostic questioning
- Acquire and maintain deep knowledge of all Concept2 products, components, and common field issues
- Document customer interactions, technical issues, product feedback, and performance trends.
- Identify and communicate recurring product issues or improvement opportunities to internal teams
- Maintain a high level of professionalism and customer care in all interactions
Benefits
- fully paid medical, dental, and vision premiums for employees and their families
- flexible work schedule
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
