Customer Service Representative
About The Position
Teleflora is looking for enthusiastic candidates to fill this entry-level position. As a Customer Service Representative, you'll act as the frontline contact by answering Florist's calls and processing all customer requests. Customer Service is the one stop shop for our network of florists. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service. You'll have the option of working a hybrid work schedule of Monday-Wednesday in the Oklahoma City office, and Thursday-Friday from home! Working remotely is a voluntary benefit and ability to work in office on Thursday and Friday is available. This role is located in Oklahoma City.
Requirements
- High School Diploma or equivalent is required
- Strong written and oral communication skills
- Ability to make decision with little direction
- Strong attention to detail
- 1-2 years Customer Service/Call Center experience
- Basic math skills
- Ability to speak clearly in a well-modulated voice using good diction
- Typing 25 WPM/ net minimum
- Knowledgeable in basic computer skills
Responsibilities
- Take customer service-related calls from our member florists including billing calls and confirming floral orders for their shop.
- Assist our member florists with their questions, requests, product purchases, and problems.
- Incoming calls may include: Flower Orders, Product Orders, Directory Orders and Changes, Credit Card Product and Equipment Orders, Credit Card Equipment Troubleshooting, Customer monthly statements, Web Hosting.
- Additional duties as needed.
Benefits
- Access to top-notch medical coverage
- comprehensive vision and dental plans
- 401k with match eligibility
- 24/7 online physician consultations
- virtual mental health resources
- life coaching
- engaging employee community groups
- cash rewards for healthy habits
- fitness reimbursements
- library of on-demand fitness videos
- Clear paths for career progression and internal mobility
- Dedicated Learning and Organizational Development department
- People Manager and leadership training, webinars, and eLearning courses
- Company-wide mentorship program
- Continuous Improvement Training
- Wonderful Giving (allocate company-provided funds to up to three charities of your choice)
- Wonderful Neighbor (contribute to group service projects within our local communities)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
