Customer Service Rep(01570) - 2181 Droste Rd

Domino's Franchise•Saint Charles, MO

3d•Onsite

About The Position

The Customer Service Representative works at the Saint Charles location at 2181 Droste Rd, providing customer service and supporting store operations. The role involves answering calls and taking orders, processing payments through the point-of-sale system, preparing products to company standards, maintaining a clean and hygienic work environment, and working with teammates to provide timely service. The representative also assists with cleaning and restocking, adapts to changing priorities, and contributes to a positive team culture.

Requirements

Excellent verbal and written communication skills with a friendly, professional, and empathetic approach.
Ability to follow directions and company procedures while maintaining attention to detail.
Ability to multitask and work efficiently in a fast-paced, high-volume environment.
Basic math skills for cash handling, order processing, and transaction management.
Reliable team-player mentality, positive attitude, and collaborative spirit.
Physical stamina to stand for extended periods and regularly lift up to 25 lbs.
Customer-focused mindset and commitment to providing exceptional service.
Ability to remain calm, composed, and solution-oriented in challenging situations.
Strong problem-solving and conflict-resolution skills.
Willingness to learn, adapt to new technologies, and embrace continuous improvement.
Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
High school diploma or equivalent required.

Nice To Haves

Food handling certification.
Previous customer service or food service experience.
Familiarity with point-of-sale systems.

Responsibilities

Answer incoming phone calls and take customer orders accurately and efficiently.
Operate the point-of-sale system, handle cash transactions, and process payments securely.
Address customer inquiries and resolve issues promptly while providing outstanding service.
Prepare and assemble products according to company standards and recipes.
Maintain a clean, organized, and hygienic work environment in accordance with food safety standards and company procedures.
Collaborate with team members during peak hours to support smooth operations and timely service.
Assist with cleaning and restocking tasks to keep the store presentable and organized.
Lift and move items weighing up to 25 lbs. as needed.
Adapt to changing priorities and learn new processes and technologies.
Support colleagues and contribute to a positive, goal-oriented team culture.