Customer Service Representative

RECOVERY MONITORING SOLUTIONS LLC•Denver, CO

4d•$19 - $20•Onsite

About The Position

This role is responsible for administering drug testing and installing/managing electronic devices for monitoring, including alcohol and location monitoring. While the primary duty will be either drug testing or electronic monitoring installation, the candidate must be willing to accept assignments to the other duties as needed, on a rotating basis, or as directed by management. The position involves meeting with clients, installing/removing/maintaining monitoring technologies, providing customer service, scheduling appointments, managing daily communications and equipment alerts, creating customer accounts, tracking participants, taking payments, and administering urine analyses per protocol. The role also requires delivering reports on participant completion, non-compliance, and payments to supervising agencies.

Requirements

6 months of customer service experience
Clean Background
Proficient in Microsoft Office O365
Ability to bend, stoop, lift objects up to 10lbs., and maintain mobility necessary to perform minimum functions associated with the position.

Nice To Haves

Some travel may be required

Responsibilities

Administer drug testing and install/manage electronic devices for monitoring (alcohol and location).
Install, remove, or perform maintenance on monitoring technologies.
Provide customer service to clients and agencies.
Schedule installation and maintenance appointments.
Manage daily communication and equipment alerts.
Create customer accounts and track participants.
Process payments for services.
Deliver participant completion, non-compliance, and payment reports to supervising agencies.
Administer Urine Analyses samples per protocol and chain of custody procedures.
Manage daily communication with billing and maintenance items.