Customer Service Representative
About The Position
Transit Team, Inc. is a provider of paratransit transportation services in the Twin Cities metro area. As a Metro Mobility Demand Customer Service Representative, you will be the voice of our company in every interaction with our clients. The Metro Mobility Demand service is designed to serve certified Metro Mobility riders in the Twin Cities metro area. Transit Team is the largest paratransit provider in the state of Minnesota. For more than 65 years, we have led the region in providing safe, reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area. Beacon Mobility is a family of transportation companies across 25 states, providing Mobility Without Limits. Our focus is to show that every ride matters by helping people live, learn, and achieve every day.
Requirements
- Clean criminal record
- Good communication and computer skills
- Prior customer service skills a plus
- Familiarity with the Twin Cities metro area
Responsibilities
- Answering customer phone calls
- Booking ride requests for customers
- Canceling ride requests
- Providing ride ETA data
- Making outgoing calls to customers informing customers of their next day’s ride times
- Explaining the policies regarding Metro Mobility system and service
Benefits
- Paid Training
- Paid Holidays
- 2 Weeks of PTO
- Medical, Dental, Vision, and Life Insurance
- 401K with up to a 4% company match
- Employee Assistance Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
