Customer Service Representative

Regency Management Services • Lake Worth, FL

5d • $16 - $16 • Onsite

About The Position

Customer Service Representative with Ashley Furniture Store in Burlington, NJ. This is a full-time position with a salary range of $15.92 - $15.92 per hour. The role involves shaping customer experiences, providing world-class service in-person and over the phone, processing orders accurately, and identifying root causes to assist customers efficiently and empathetically. The company is a leader in the home furnishings industry with over 75 locations across several states and is committed to fostering a positive work environment.

Requirements

• High School diploma or GED
• Strong business acumen
• Excellent verbal and listening skills
• Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.)
• Strong cash handling skills
• Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
• Strong interpersonal and human relations skills
• Proven analytical and problem-solving skills
• Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors
• Be able to lift/ move up to 25 pounds, regularly

Nice To Haves

• Being bilingual is a plus

Responsibilities

• Enter customer orders into the system accurately and completely
• Process payment to proper accounts
• Responsible for security of cash and other legal tenders
• Prepare daily deposits in accordance with Company policies and procedures
• Answer incoming calls and respond to customer queries in a timely and courteous manner
• Schedule deliveries that are convenient for the customers and comply with company procedures
• Maintain all open orders and courteously communicate status with customers
• Work daily reports according to Company requirements
• Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture
• Assist Office Manager when needed

Benefits

• National Health, Dental, and Vision coverage
• Life insurance – Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well
• 401(k)
• Recognition and reward programs
• Paid Sick Days
• Paid Vacation, Holidays (Thanksgiving and Christmas)
• Employee Assistance Program
• Generous Employee Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED